Welcome to Our Polices!

Here at Rose & Flame Wellness, we are deeply committed to honoring your trust, protecting your privacy, and ensuring a clear and respectful experience for client and customer. We operate with integrity, intention, and care in every product we create and every service we provide.

These policies are in place to maintain transparency, set clear expectation, and protect both you and our sacred work. By placing an order or book a service with Rose & Flame Wellness, you acknowledge and agree to the terms outlined below.

We thank you for supporting this journey and allowing us to serve with love, purpose, and alignment.

Shipping Policy

At Rose & Flame Wellness, all products are handcrafted and energetically prepared with intention, care and alignment.

Processing Time

Due to high command and our commitment to creating each item with the utmost care and freshness, all orders are made in small batched with integrity and upon purchase.

Standard processing time is 1-2 weeks
This allows each item to be intentionally prepared and energetically aligned before shipping.
During natural events, holidays or unforeseen circumstances (including pandemics), processing times may be extended

Customer Orders

Custom orders require 3-5 business days processing time
Once processed, they follow the same shipping timelines listed below

Shipping Method

We ship using USPS First-Class Mail with tracking included for all orders.

All packages include tracking information once shipped
You will receive tracking details via email when your order is on it's way

Delivery Timeframe

U.S. Delivery: Typically takes 3-5 business days in transit after shipping
International Delivery (USPS International First-Class): Approximately 1-3 weeks in transit after shipping (delivery time may vary by destination and customs processing)

Shipping Upgrades & Insurance

If you would like shipping insurance or upgraded shipping services, please contact us via email before placing your order.
Additional charges will apply for upgraded shipping or insurance
These services must be requested prior to checkout or order fulfillment

Shipping Upgrades & Insurance

Please ensure your shipping address is entered correctly at checkout
Rose & Flame Wellness is not responsible for delays caused by USPS, customs, weather conditions, or other unforeseen circumstances
We are not responsible for packages delivered to incorrect addresses provided by the customer
Due to hygiene, safety and the nature of our products, there are no refunds available once products have been shipped

At Rose & Flame Wellness, we honor your trust and treat your personal information with the highest level of care, respect, and confidentiality.

Confidentiality of Client Information

All client information shared with Rose & Flame Wellness, including but not limited to your name, contact details, appoinment information, order history, and any personal details shared during services, is kept strictly confidential.

We do not sell, rent, trade, or share your personal information with any third parties for marketing or promotional purposes.

Use of Information

Your information is used solely for:

Processing and fulfilling order
Scheduling and providing services
Communicating about your purchases or appoinments
Providing deeper insight for client and customer support

Holistic, Energetic & Spiritual Services

Any information shared during holistic, energetic, spiritual or wellness sessions is held in complete confifidence. We respect your privacy and the sacred nature of your personal journey.

Legal Expectations

Information may only be disclosed if required by law or legal process.

Commitment to You

By working with Rose & Flame Wellness, you can trust that your privacy is protected in a safe, respectful, and intentinal space. Your journey, healing, and personal information remain yours.

Refund, Return & Cancellation Policy

At Rose & Flame Wellness, each product and service is created with intention, care and energetic alignment. Due to the sacred, hygienic, and personalized nature of our work, all policies are in place to protect both the integrity of our creations and the safety of our clients.

Refund Policy

All sales are final.

We do not offer refunds on any products once an order has been placed or shipped
Due to hygiene, safety, and the nature of our products, no refunds are available after items have been shipped
Refunds are not issued for change of mind, incorrect selection, or customer error

Use of Information

Returns are generally not accepted.

For safety and sanitary reasons, we do not accept returns on any products once delivered
This includes (but is not limited to) jewelry, waist beads, wellness products, and custom items

Jewelry Exception (Maker Error)

Returns are only accepted if there is a verified maker error
Customers must contact us within 7 days of delivery to request approval to return
Items must be unused, unworn, and in original package and condition

Non- Returnable Situations

We do not accept returns or offer refunds for:

Incorrect size, color, or style selected by the customer
Incorrect shipping address entered at checkout
Damage or loss caused by postal carriers
Chang of mind after purchase

Cancellation Policy (Energetic Services)

All holistic, energetic, or spiritual wellness services sessions must be cancelled within at least 24 hour before the scheduled session time
Cancellations made within less that 24 hours are non-refundable
Late cancellation will not be refunded or rescheduled automatically

Final Note

By purchasing from Rose & Flame Wellness, you acknowledge and agree to these terms. We appreciate your understanding and support as we continue to serve with integrity, care, and intentional energy.

Contact

I'm always looking for new and exciting opportunities. Let's connect.

info@mysite.com

123-456-7890